FAQ

Find the most frequently asked questions below.
  • Cleaner teeth, better weight control, improved digestion, shinier, healthier skin and coat, reduction of allergy symptoms, harder, smaller, less smelly stools, increased mobility in older pets, more energy and stamina—just to name a few benefits.

  • Yes. Dogs derive from wolves, and if you want to provide your pet with ultimate nutrition, think carnivore. Why? Because the wolf is the ancestor of your dog, and they share the same genetic makeup.

  • A balanced diet is formulated so that each component is nutritionally beneficial to your pet and its health. Nothing additional needs to be added.

    Raw meat is just that—raw meat. It isn’t balanced, and additional components need to be added for your pet to have a complete meal. There are also some negatives to feeding just raw meat, such as excessive protein intake, which can cause sticky black stools, and potential food allergies that can affect the coat and overall health. Even kibble has additional ingredients, such as fruits and veggies, but it loses its benefits once heated to form kibble.

  • Yes. Raw meat contains live enzymes, natural antioxidants, fully digestible proteins, health-promoting essential fatty acids, organic vitamins and minerals, etc.

  • Raw bones are safe because they don’t dry out and splinter like cooked bones, which can puncture vital organs. Dogs also have strong jawbones, shorter digestive tracts, and teeth designed for cutting and ripping, making raw bones ideal for consumption. Raw bones help with teeth cleaning, keeping stools solid, and providing many nutritional benefits.

  • Yes. Blood contains living enzymes that are vital to your dog’s health.

  • Dogs don’t produce the digestive enzyme amylase in their saliva, which aids in the breakdown of carbohydrates. This means their pancreas bears the burden of processing carbohydrates.

  • Any time you're handling raw meat, make sure to wash your hands and clean surfaces thoroughly. To answer the question—NO. Remember, dogs are natural scavengers and are well-equipped to handle bacteria. Their saliva has antibacterial properties (have you ever heard someone say, "If you get a wound, let your dog lick it"?). Their short digestive tract and powerful digestive juices are designed to eliminate food and kill bacteria rapidly. Processed food is actually more likely to make your dog ill, as many major brands have frequent recalls.

  • Once switched to a natural raw diet, your pet’s body will begin to cleanse itself. Stay patient.

  • Start with one protein source. Once the stool returns to normal consistency (small and firm), you can begin incorporating additional protein sources. As you add proteins, always remember to remain patient. It’s important that your pet acclimates to each new protein source before introducing another.

  • While mixing isn’t recommended because each method breaks down differently, it’s ultimately up to you how you prefer to feed your pet.

  • NO, no, NO. There are many myths associated with feeding raw, and this is one of them. Some believe that dogs will develop a craving for blood, but think about it—humans have blood too. Can your dog distinguish that you have blood and decide to eat you? Of course not! Feeding raw will not make your dog bloodthirsty, aggressive, or a killer. Aggression is based on upbringing and training, not diet.

    People often mistake resource guarding for aggression. Resource guarding occurs when a dog protects a valuable item (food, toys, bones, etc.), which can result in behaviors such as growling, snarling, blocking the item with their body, or barking. This behavior should be managed appropriately, just as you would with other valuable items.

  • We ship all of our raw products via UPS to the 48 continental U.S. states. We do not ship to certain locations due to high costs (Alaska, Hawaii, Puerto Rico, and U.S. territories). We require a minimum order of 8 lbs for shipping due to UPS dimensional weight regulations. Our insulated boxes and coolant costs are included in the shipping price.

  • We strongly urge you to select Express/Air as your shipping method. BAM! will not be held responsible if your package is delayed and spoiled due to heat when selecting GROUND shipping. There is no minimum order for dry goods (treats and supplements).

  • No.

  • We ask all customers to place orders at least one week in advance when they are running low on food or want it shipped. We currently only ship on Mondays and Tuesdays, and Wednesdays for one-day shipments. While we try to fulfill orders as quickly as possible, shipping times depend on order size and when we receive your request.

  • We ship all products frozen in insulated boxes with dry ice. Each box is limited to 48 lbs to ensure enough space for dry ice. If any of our products arrive thawed or partially defrosted, this is PERFECTLY fine and SAFE. You don’t need to worry—it’s safe to thaw and refreeze pet food.

  • The cost of dry ice is not included, but we recommend purchasing it to keep shipments frozen or at least cool. Packaging is included in the purchase price. No hidden fees. If you’d like to purchase additional dry ice, feel free to do so.

  • Occasionally, packages get delayed for reasons beyond our control. Normally, this isn’t a major concern due to the coolant in the box, as long as the delay is within 24 hours. If your package is delayed, contact UPS immediately at (800) 742-5877 and inform them that your package is perishable and needs to be delivered ASAP. You can also reach out to us, and we’ll look into the matter and provide an update.

  • Most orders take about a week to process, sometimes less. We strongly recommend placing your order by Saturday night. We ship West Coast orders on Mondays, which take 4-5 days in transit unless Express shipping is selected. Eastern and Midwest orders ship on Mondays or Tuesdays, while Florida orders ship Monday through Wednesday.

  • Due to the perishable nature of our products, we do not offer refunds or exchanges once an item has been shipped, delivered, or has left our premises.

  • At BAM!, we understand that every pet has unique preferences. Since we do not offer refunds or exchanges, please keep in mind that introducing new items comes with a risk. Try refreezing the product and reintroducing it at a later time.

  • This is rare, but if it happens, immediately take a picture of the damaged box/package and contact us within 24 hours of receiving your order.

  • You can determine this by observing your pet’s bathroom habits and stool. If your pet is straining to relieve themselves and has white and/or crumbly poop, this is an indicator that you're feeding too much bone.

    If your pet has a soft stool and/or black poop, this suggests there's too much boneless meat (protein).

  • Meat is mostly water, so dogs on a raw diet tend to drink less because they get hydration from their food. Kibble, on the other hand, contains no water, so dogs that eat kibble tend to be thirstier and drink larger amounts of water. However, always ensure they have access to clean drinking water.

  • Absolutely not. People who make this claim are often misinformed. Unless they have a degree in nutrition, chances are you're being given an uneducated opinion. While our pets may be domesticated, their internal systems haven't evolved to process highly processed foods like kibble. As mentioned earlier in the FAQs, their digestive systems function better on natural, raw diets.

  • The chances of your dog getting salmonella poisoning are very slim. Most reported cases of salmonella contamination actually come from kibble. However, proper hygiene is essential when handling, preparing, and feeding raw meat. Remember, dogs are natural scavengers and are well-equipped to handle bacteria. Their saliva has antibacterial properties (have you ever heard the saying, "If you get a wound, let your dog lick it"?). Their short digestive tract and strong stomach acids are designed to eliminate food and kill bacteria quickly. In reality, processed food is more likely to make your dog sick, as major kibble brands frequently issue recalls due to contamination.

  • This is bile and can occur if your dog is pregnant, as morning sickness is common in pregnant female dogs.

    If your dog hasn’t been bred, this is what raw feeders call “hunger pukes.” It happens because raw and kibble digest at very different rates. Kibble turns into sludge and stays in your dog's stomach for up to six hours, making them feel full for longer. In contrast, raw food is digested within two hours, leaving your dog feeling hungry much sooner, which can lead to hunger pukes.

    This often happens when dogs are fed on a strict schedule. To prevent it, try feeding at random times rather than at the exact same time every day. For example, instead of always feeding at 5:30 PM, one day feed at 6:30 PM, another day at 5:00 PM, and another day even later in the evening. Mixing up meal times helps prevent your dog from expecting food at a specific time. You can also try offering a small snack between meals.

    If your dog is vomiting continuously, cannot keep food or water down, and/or is acting strange, seek veterinary care immediately.

  • This is completely normal. Dogs on a raw diet absorb and utilize most of the protein they consume, resulting in smaller, less frequent, and less smelly stools. You may also notice that after two to three days, these stools turn white and disintegrate.

  • During the transition to raw, your pet may experience constipation or loose stools. If your pet is trying to go but nothing is coming out, it likely means you’ve fed too much bone. Bone acts like fiber for dogs—too much of it can cause constipation.

    If your dog’s stools are white and crumbly but they are not constipated, you are still feeding too much bone. The best solution is to balance it out by feeding a meal of boneless meat. If this doesn’t help, fasting your dog for 24 hours may allow their system to reset. Another commonly suggested remedy is adding raw canned pumpkin to their diet, but we recommend this only as a last resort. While pumpkin can help firm up loose stools and ease constipation, it only addresses the symptom rather than solving the root cause. Ideally, you want to fix the feeding imbalance rather than just treating the symptom.

  • Diarrhea—loose, watery stool—can occur during the early stages of switching to raw. With some minor adjustments, it should resolve within a day or two.

    Sometimes, stools may contain small spots of bright red blood. This is usually nothing to panic about; it often indicates mild irritation of the large intestine, particularly if your dog has had diarrhea or difficulty passing stool. It can also be caused by small scratches in the GI tract from very bony stools. Keep an eye on your dog to see if the issue resolves with the next bowel movements.

    If diarrhea occurs, here are a few things you can do:

    Remove any skin and fat from the meat you're feeding.

    Increase the amount of bone in their diet. Once the stool starts to firm up, gradually reduce the excess bone and resume normal feedings.

    Reduce the portion size. Overfeeding can shock the digestive system and cause diarrhea!

    If diarrhea occurs after introducing a new protein or organ meat, go back to the previous diet until the stool normalizes. Then, reintroduce the new ingredient in small amounts, gradually increasing the portion each day until fully transitioned.